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Virtual Office FAQS

Mail Handling costs
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Service ProvidedSydneyMelbourneBrisbanePerth
You collect the mail from the centreFreeFreeFreeFree
Open the mail, scan it and email to you$2/mail$2/mail$2/mail$2/mail
Physically forward mail to you on Wednesday each week$3.5/occasion + mailing costs +20%$3.5/occasion + mailing costs +20%$3.5/occasion + mailing costs +20%$3.5/occasion + mailing costs +20%
Average forwarding costSydney – Sydney $6-$8.Melbourne – Melbourne $6-$8.Brisbane – Brisbane $6-$8.Perth - Perth $6-$8.
*International and courier mail pricing upon requestSydney – interstate $8-$10Melbourne – interstate $8-$10Brisbane – interstate $8-$10Perth – interstate $8-$10
Call Answering costs
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Service ProvidedSydneyMelbourneBrisbanePerth
Take a message from the caller and email to you$2/call$2/call$2/call$2/call
Pass the call through to the contact requested$2/call$2/call$2/call$2/call
Warm transfer, return to the caller if no answer and take a message$50/month$50/month$50/month$50/month
Meeting Room & Coworking Desk Hire
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It's worth noting the plans include 8 hours per month of complimentary coworking use.

The below chart outlines any additional costs.

Meeting room capacitySydneyMelbourneBrisbanePerth
Coworking Desk$15/hour/$50 day$15/hour/$50 day $15/hour/$50 day $15/hour/$50 day
4 Person Meeting Room$40/hour$40/hour$40/hour$40/hour
6 person Meeting Room$60/hour$60/hour$60/hour$60/hour
8 Person Meeting Room$80/hour$80/hour$80/hour$80/hourr
12 Person Meeting Room$120/hour$120/hour$120/hour$120/hour
Can I use a Virtual Office as my registered address?
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Yes, you can use a virtual office to register your business with Asic

Am I able to use the address for my Google pin?
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Yes, you can use a virtual office for your google pin. Although the business centre will allow you to add your Google pin, this does not be they take any responsibility for google accepting this request, their rules are constantly updating.

Can I add multiple businesses or trading names on one account?
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Only 1 Business name & 1 trading name can be added to a single plan, these must show under the same ABN.

We do however offer a 20% discount to those account holders with multiple businesses or taking multiple locations.

What if I already have my own phone number?
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No problem, you can simply forward your existing phone number to the number issued by the business centre

What are the operating hours and what happens after hours?
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Calls are answered 08:30-5:30pm Monday - Friday (Except public holidays). 

Outside of these hours calls will go through to a personalised voice mail. Any message left by the caller will be sent to your nominated email address.

What is the contract cancellation clause?
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This Agreement will automatically renew on a monthly rolling basis. Agreements may be ended on the last day of any calendar month by providing written notice by the last business day of the month prior. E.g. if you want your service to end on 31st October, written notice must be received by the last working day of September. VBH offers no exceptions to this rule.


You can email cancellation requests to 

How much detail will our receptionists go into with your clients?
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Although we provide personable service, the receptionists keep the details high level and never attempt to answer questions about your business. The receptionists will let the caller know they're not in a position to answer and that the expert will call them back.

Can the receptionist take a message from the caller?
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Yes, they can. This is the most popular option for our clients. The reception team will tell the caller you're not currently available and ask them to leave a message. We can tailor the details we collect in the message and send these through as an email. This happens immediately at the time.

Is a Virtual office legal?
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Yes, absolutely. A virtual office is a perfectly legal and very practical way to build a CBD presence for businesses that don't want or need to be physically in the city.   

How do I set up a Virtual office with Virtual business Hub?
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The easiest way to set up a virtual office in Brisbane, Sydney,  Perth, or Melbourne is by using the website check out. Once the check out is complete, our team will be in touch to provide next steps.

Do you offer any discount for signing up to multipe locations?
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Yes, we offer growing discounts for each extra location you take. To take advantage of this, you can add multiple products to the checkout and the discounts will be automatically added. 

Virtual office Meeting room